Get More Reviews Without Being Pushy
Automate review requests across SMS, email, and WhatsApp. Perfect timing. Personalized messages. Watch your review count grow on autopilot.
Start Free Trial✓ Free plan available • ✓ SMS + Email included • ✓ No credit card required
More reviews with automation
SMS open rate
Of review requests use email
The Review Collection Problem
Most businesses struggle to collect reviews at scale. Here's why.
Manual Requests Don't Scale
Manually sending review requests to each customer is time-consuming and inconsistent. You miss customers or forget to follow up entirely.
Wrong Channel, Wrong Time
Sending the same message via the same channel to everyone ignores customer preferences. SMS works better for some, email for others. Timing matters too.
Customers Feel Pestered
Without proper timing and frequency controls, customers feel spammed. This damages trust and leads to unsubscribes and negative reviews.
No Insight Into What Works
Manual campaigns provide no data on response rates, open rates, or which messages resonate. You're flying blind when trying to improve.
The Reality:
- •Email accounts for 60% of all review requests, but most emails go unread with average open rates around 39%
- •SMS has 98% open rates, but click-through rates have dropped from 8% (2023) to 6% (2024) due to spam fatigue
- •Without personalization, response rates plummet. Customers ignore generic requests that don't reference their specific purchase
- •Timing is critical: Ask too soon and customers haven't formed opinions. Ask too late and they've forgotten about the purchase
The Spokk Solution
Automation that feels personal. Technology that respects your customers. Results that grow your reputation.
Smart Timing
Spokk automatically sends review requests at the optimal moment. Based on your product type and customer data, we ensure every request lands when customers are most likely to respond—not when they're annoyed.
Multi-Channel by Default
Reach customers where they are. SMS for quick engagement. Email for detailed storytelling. WhatsApp for emerging markets. One platform handles all channels with unified reporting.
Personalization at Scale
Every message feels human. Customer names. Product-specific details. Purchase history references. Personalized requests get 3-5x more responses than generic ones.
Built-In Compliance
Spokk handles TCPA, CAN-SPAM, and GDPR automatically. Opt-in tracking. Unsubscribe management. Consent documentation. Focus on reviews, we handle the legal requirements.
What You Get
More reviews with automated, personalized campaigns vs. manual requests
Higher open rates on automated emails compared to manual campaigns
Better conversion rates with automated email sequences
Set up your automation workflow—then watch it work while you focus on business
Multi-Channel Strategy: SMS vs. Email vs. WhatsApp
Different channels work better for different customers. Spokk automatically chooses the right message, for the right person, at the right time.
SMS
Open Rate
Click Rate
Best For:
- ✓ Immediate engagement
- ✓ Time-sensitive requests
- ✓ High-engagement customers
- ✓ Post-purchase (0-3 days)
Pro tip: SMS is perfect for right-after-purchase moments when enthusiasm is highest.
Open Rate
Usage
Best For:
- ✓ Detailed messaging
- ✓ Brand storytelling
- ✓ Customer nurturing
- ✓ Follow-up sequences
Pro tip: Email is where 60% of all review requests happen. Perfect for in-depth campaigns.
Open Rate
Growing
Best For:
- ✓ International markets
- ✓ Younger demographics
- ✓ High engagement rates
- ✓ Personal connection
Pro tip: Growing fast in emerging markets. High engagement potential.
The Winning Strategy: Multi-Channel Campaigns
Send SMS First (Day 0-1)
Catch customers while enthusiasm is high. SMS gets immediate attention. Personalize with their name and what they bought.
Follow Up with Email (Day 3-7)
Send a detailed, branded email that tells your story. Include product benefits, social proof, and a clear, clickable button.
Send One More Reminder (Day 10-14)
A single follow-up email can double your review collection. Use different subject lines and messaging to feel fresh.
Result: This multi-channel sequence collects 2-3x more reviews than single-channel campaigns, without feeling pushy.
of consumers opted in to receive business SMS
higher click rates on automated emails
more revenue from SMS vs other channels
higher review count with follow-up
How Review Request Automation Works
Five simple steps to automate your review collection. Set it up once, benefit forever.
Connect Your Data
Link Spokk to your customer data. We integrate with your CRM, e-commerce platform, or database. Your customer history becomes our reference.
Set Up Your Workflow
Define your automation rules. Choose channels (SMS, Email, WhatsApp). Set timing windows. Add personalization. Build once, run forever.
Personalize at Scale
Every message feels human. Customer names, product details, purchase history. Personalization automatically adjusts based on your data.
Automation Runs
Once live, your campaigns run automatically. Spokk handles timing, compliance, channel selection, and delivery. You just watch reviews come in.
Track & Optimize
See exactly what works. Open rates, click rates, review submission rates. A/B test subject lines, timing, and messaging. Always improve.
Your Automation Workflow
Customer Completes Purchase
Day 0
SMS Sent
Day 1
Email Sent
Day 5
Follow-up Email
Day 12
Review Submitted
Day 15
Smart Timing: Requests are sent at optimal moments based on your product type. SMS right after purchase, email when usage has time to develop.
Personalized: Every message includes customer name, product details, and relevant context from their purchase history.
Precision Targeting
Send different messages to different segments. New customers vs. repeat buyers. High-value customers get premium attention.
Set & Forget
Build your automation once. It runs 24/7, handling timing, frequency capping, and compliance automatically.
Data-Driven
Every campaign is tracked. See what works. A/B test. Optimize. Continuous improvement without guessing.
Built for Scale and Simplicity
Everything you need to automate review requests. No complexity. No coding. Just results.
Smart Automation Workflows
Drag-and-drop workflow builder. Set rules for timing, channels, and personalization. No coding required.
Multi-Channel Distribution
Send via SMS, Email, and WhatsApp from one unified platform. Spokk handles channel selection automatically.
AI-Powered Personalization
Automatically insert customer names, product details, and personalized context into every message. Feels human, scales infinitely.
Intelligent Timing
Spokk learns optimal send times for different product types. Apparel gets 7-10 days, skincare 2-4 weeks. Perfect timing, automatically.
Compliance & Consent
TCPA, CAN-SPAM, and GDPR compliant. Automatic opt-in tracking. Unsubscribe management. Legal requirements handled automatically.
Advanced Analytics
Track open rates, click rates, submission rates, and ROI for each campaign. A/B test everything. Data-driven optimization.
Deep Integrations
Connect your CRM, e-commerce platform, or database. Syncs customer data automatically. Works with your existing tools.
Segment & Target
Create segments based on purchase history, customer value, product type, or custom rules. Precision messaging at scale.
Retry & Optimization
Failed sends automatically retry. Bounced emails are tracked. Soft bounces are retried. Hard bounces are removed.
A/B Testing Built-In
Test different subject lines, sending times, or messaging approaches automatically. Spokk runs the experiment and applies the winning version to future sends.
- ✓Test subject lines to improve open rates
- ✓Test sending times for different segments
- ✓Test channel combinations (SMS + Email vs. Email only)
- ✓Winner automatically scales to all future campaigns
Test Results Example
✓ Subject B wins & scales forward
Smart Frequency Capping
Default: 1 SMS + 2 emails per customer per month
Customizable: Set your own frequency limits
Prevents: Spam fatigue and unsubscribes
Result: Higher engagement, lower complaints
Frequency Capping
Automation without annoyance. Spokk prevents message fatigue by capping how often customers hear from you. Never spam. Always respected.
- ✓Automatic frequency caps prevent oversending
- ✓Customizable limits based on your strategy
- ✓Reduces unsubscribe rates and complaints
- ✓Maintains customer trust and brand reputation
Real-Time Analytics Dashboard
Watch your campaigns perform in real-time. Every metric that matters, from sends to reviews, in one unified dashboard.
- ✓Sends, Opens, Clicks, Submissions tracked live
- ✓ROI calculation for each campaign
- ✓Segment performance comparison
- ✓Export reports for team sharing
Campaign Dashboard Metrics
The Science of Timing: When to Request Reviews
Different products need different timing. Request too early and customers haven't formed opinions. Too late and they've forgotten. Spokk handles this automatically.
Apparel & Fashion
Customers need time to try on and wear items. A request within the "try window" catches them while the purchase is fresh, but they've had time to assess fit and quality.
Spokk Recommendation: Send SMS on day 7, follow with email on day 8, reminder on day 14
Electronics
Users engage with gadgets quickly. A well-timed request allows you to gather feedback before any issues escalate into negative reviews.
Spokk Recommendation: Send SMS on day 3, email on day 8, follow-up on day 15
Skincare & Beauty
Most products require consistent use to show results. Customers are more likely to provide constructive feedback when they've seen the effects.
Spokk Recommendation: Email on day 7 (awareness), SMS on day 18 (results visible), reminder on day 25
Subscription Boxes
First-time users may not have enough exposure. Repeat experiences generate more meaningful, informed feedback.
Spokk Recommendation: Soft email after first delivery, SMS + Email after second, reminder after third
Luxury Items
Luxury customers take longer to form opinions. They're more thorough and value-conscious. Give them time and they'll provide detailed reviews.
Spokk Recommendation: Email only on day 14 (premium feel), SMS on day 21, exclusive incentive on day 28
Food & Beverage
Immediate feedback is most valuable. Strike while the taste is fresh in their memory and they're motivated to share.
Spokk Recommendation: SMS on day 0 (same day), email on day 1, digital incentive reminder on day 3
How to Find Your Optimal Timing
1 Analyze Your Data
Look at when your customers typically receive products and when they start using them.
- • Shipping time to delivery
- • Product usage patterns
- • When issues typically arise
- • Customer engagement patterns
2 A/B Test Windows
Spokk lets you test different timing windows automatically.
- • Test 3 days vs. 7 days
- • Test 1 week vs. 2 weeks
- • Track which gets more responses
- • Scale the winner
3 Monitor Response Rates
Watch your real data. Which timing window converts most customers to reviewers?
- • Open rates by timing
- • Click rates by timing
- • Submission rates by timing
- • ROI by timing
4 Continuously Optimize
Timing isn't one-and-done. Seasonality, product changes, and customer preferences shift.
- • Quarterly timing reviews
- • Seasonal adjustments
- • New product timing
- • Quarterly A/B tests
Spokk Pro Tip: Spokk learns from your data automatically. As more requests are sent, our AI gets smarter about timing. Your automation continuously improves.
Common Timing Mistakes to Avoid
❌ Too Soon
Asking for reviews the day of purchase or delivery. Customers haven't formed opinions yet.
Result: Low response rates, shallow feedback
❌ Too Late
Asking weeks or months after purchase. Customers have forgotten about the product entirely.
Result: Minimal responses, irrelevant reviews
❌ One-Size-Fits-All
Using the same timing for all products. A fast-use product needs different timing than a slow-adoption product.
Result: Suboptimal response rates across the board
❌ No Follow-Up
Sending one request and hoping customers respond. One follow-up can double your review count.
Result: 50% fewer reviews than multi-touch campaigns
❌ Ignoring Seasonality
Not adjusting timing for holidays or busy seasons when inbox fatigue is high.
Result: 30-40% lower response rates during holidays
❌ No Data
Making timing decisions based on intuition instead of testing and data.
Result: Leaving 20-30% of potential reviews on the table
Real Results. Proven Impact.
See what Spokk's review request automation delivers for businesses like yours.
More Reviews
Automated multi-channel campaigns collect 3x more reviews than manual requests.
Average: 120 reviews/month → 360+ reviews/month
Conversion Lift
Automated email sequences convert 23x better than random manual sends.
Manual: 0.2% → Automated: 5%+
Hours Saved
Stop manually managing requests. Automation handles everything. Reclaim your time.
Per month per team member
Without Automation
Manual Requests
Email blasts when you remember
No Timing Strategy
Same message, same time, every customer
Low Response Rates
Average 0.5-1% review submission rate
Time-Consuming
Weeks of team effort per month
No Insights
No data on what works
Monthly Reviews: 120
With Spokk Automation
Automated Multi-Channel
SMS, Email, and WhatsApp on schedule
Smart Timing
Optimal moment for each product type
High Response Rates
Average 3-5% review submission rate
Hands-Off
Set it and forget it. Runs 24/7
Full Analytics
See every metric, optimize everything
Monthly Reviews: 360+
Business Impact: More Reviews = More Growth
📊 SEO & Search Visibility
Google gives high-review businesses higher rankings. More reviews = better local search position = more organic traffic.
Impact: 360+ reviews vs. 120 reviews = 2-3 position improvement in local search
⭐ Trust & Conversion
Consumers read reviews before buying. More reviews + higher ratings = 15-30% higher conversion rates.
Impact: 240 additional reviews can increase conversions by 15-20%
💰 Revenue Growth
More reviews → better rankings → more traffic → more conversions → more revenue. The compounding effect is huge.
Example: +240 reviews could generate $50-100K+ in additional annual revenue
⏱️ Time Savings
Stop spending hours on manual review requests. Your team can focus on business strategy instead of admin work.
Value: 10+ hours/month saved per team member = significant productivity gain
Typical ROI: 500-1000%
Ready to See This Growth for Your Business?
Start your free trial today. No credit card required.
Start Free Trial→Frequently Asked Questions
Everything you need to know about review request automation.
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Pricing that grows with you 💫
Flexible and scalable plans designed to match your business growth at every stage.
- 1 review location
- Unlimited responses
- 15 AI credits per month
- - AI generated reviews
- - Audio transcription
- SMS feedback requests
- Review request automation
- Zapier & Pabbly integrations
- Reply & send coupons
- Staff performance ratings
- Unlimited flows & contacts
- 1 review location
- Unlimited responses
- Unlimited AI credits
- - AI generated reviews
- - Audio transcription
- SMS feedback requests
- Review request automation
- Zapier & Pabbly integrations
- Reply & send coupons
- Staff performance ratings
- Unlimited flows & contacts
- Add 1 Manager and 1 Link Sender to your team.
- Custom domain (CNAME)
- 3 review locations
- Unlimited responses
- Unlimited AI credits
- - AI generated reviews
- - Audio transcription
- SMS feedback requests
- Review request automation
- Zapier & Pabbly integrations
- Reply & send coupons
- Staff performance ratings
- Unlimited flows & contacts
- Add 2 Managers and 2 Link Senders to your team.
- Custom domain (CNAME)
- 5 review locations
- Unlimited responses
- Unlimited AI credits
- - AI generated reviews
- - Audio transcription
- SMS feedback requests
- Review request automation
- Zapier & Pabbly integrations
- Reply & send coupons
- Staff performance ratings
- Unlimited flows & contacts
- Add 3 Managers and 5 Link Senders to your team.
- Custom domain (CNAME)
Enterprise
Custom solutions for large organizations with specific needs
- Unlimited AI credits
- Unlimited team members
- Unlimited review locations
- Priority support
- Custom integrations